Quic

Quic is short for Quality in Care. It’s a SaaS platform that helps residential care homes manage their quality assurance, and show the evidence for it, in line with CQC standards. Staff use it to record and respond to all sorts of activities and incidents. As a multi-tenant progressive web app, it keeps each care home’s data strictly separate from everyone else’s, and service users’ information well protected.

We were involved from the very beginning. Working with the founders, we designed the whole interface in-house and built the first release, with Laravel on the back end and a single-page Vue.js app on the front. It was made for tablets, because that’s what care staff have with them on a busy shift. It also worked offline, so staff could still see important notifications and record things like a medication error or a safeguarding alert when the connection dropped.

Designed around the realities of care

Most clinical systems feel like, well, clinical systems. We wanted this one to be easier to pick up, and to keep staff connected to the people they were caring for. Wherever we could, we showed service users’ information in a personal way, so the individual stayed in view alongside the clinical details.

The system grew quickly. It came to cover risk assessments, accident reports, safeguarding, planned and unplanned hospital admissions, pressure ulcer tracking and detailed logs of medication errors. A full CRM for service users and their relatives helped homes keep proper records and keep care joined up across shifts and roles. Staff training, regular health updates such as weight and DNAR status, and reporting all went in too.

A dashboard for managers

Care managers got a dashboard they could customise to show the data that mattered most to them. Notifications and prompts made sure nothing important slipped by, whether a compliance check or a training deadline. And throughout the app, help appeared in context to guide staff towards best practice as they worked, so nobody had to go hunting through a manual.

By the time we handed over to Quic’s in-house team, they had a solid, well-stocked product to grow a SaaS business on, shaped by what care teams and the people they look after really need.