Quic

Quic—short for Quality in Care—is a SaaS platform designed to help residential care homes manage and evidence their quality assurance practices in full alignment with CQC standards. Developed as a multi-tenant progressive web app, Quic enables care providers to track, record and respond to a wide range of activities and incidents, all while maintaining strict data separation between care homes and ensuring robust protection for service user data.

Our involvement began at the earliest stage of the product’s life. We worked closely with the founding team to design the full user interface in-house and to build the first release of the application using Laravel on the backend and a single-page Vue.js application on the frontend. The platform was built specifically for use on tablets by care staff working in fast-paced and often high-pressure environments. With this in mind, we optimised the app for offline usage, allowing staff to view key notifications and record updates—such as medication errors or safeguarding alerts—even in the absence of a stable internet connection.

Designed Around the Realities of Care

From the outset, the focus was on building something far more intuitive and person-centred than the standard clinical systems on the market. Every interaction a staff member had within the platform was designed to feel connected to the people they were caring for. Wherever possible, service user information was surfaced in a meaningful and personal way—reminding staff not just of clinical details but of the individual behind them.

The system evolved rapidly, growing to include support for activities such as risk assessments, accident reporting, safeguarding, planned and unplanned hospital admissions, pressure ulcer tracking, and detailed logging of medication errors. A full CRM was integrated for both service users and their relatives, giving homes the ability to maintain detailed records and ensure joined-up care across shifts and roles. In addition, the platform encompassed key areas such as staff training management, regular health updates like weight and DNAR status, and comprehensive reporting tools.

Smart Dashboards, Better Oversight

For care managers, a customisable dashboard offered instant access to the data that mattered most. Built-in notifications and prompts helped ensure nothing important was missed—from compliance checks to upcoming staff training deadlines. Crucially, the application provided a layer of contextual help throughout, designed to guide staff toward best-practice care as they worked, rather than relying on disconnected documentation.

By the time we handed over to Quic’s in-house team, the platform had become a robust, feature-rich foundation for a scalable SaaS product. It was shaped by the real needs of care teams and service users alike, and designed to support the delivery of safe, consistent and human-centred care at every level.